AVP, Inside Sales Business Consultant - Richmond, VA

Date: Aug 11, 2019

Location: Richmond, VA, US

Company: Bank of America Merchant Services

Every day, we deliver innovative solutions at the forefront of fintech that help businesses better serve their customers, expand their business, protect themselves from fraud, and reimagine commerce. Formed in 2009 by powerhouse brands Bank of America and First Data, we’ve grown to process more than 16 billion transactions at approximately 529,000 merchant locations in 2017 alone. We’re a leader with deep expertise and momentum.

Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.


The Business Consultant Inside Sales is an inside sales representative that is responsible for developing new merchant processing relationships with small to medium sized businesses. This role acquires new merchant services relationships through referrals from Bank of America, centers of influence and from existing clients. This position is responsible for developing a strong pipeline for new revenue growth as well as developing and maintaining relationships with existing accounts while providing a world class client experience. This position reports to the Inside Sales Leader.

Essential Functions

  • Identify new revenue growth opportunities
  • Leverage the consultative sales process to effectively provide solutions to small business prospects and clients
  • Successfully schedule and manage appointments with clients
  • Develop and maintain relationships with existing accounts
  • Build a strong pipeline of opportunity through new referrals, existing clients and identifying additional cross-sell opportunities
  • Maintain accurate records in Salesforce by documenting all customer contacts in detail and adhering to SLAs.
  • Attain monthly sales goals and all performance metrics
  • Deliver consistent professional communication via phone and email
  • Manage the client experience through the entire account boarding process
  • Performs other duties as assigned
  • High School Diploma or equivalent
  • 2+ years of sales experience
  • Consultative selling experience
  • Proven relationship management experience
  • Demonstrated technical expertise
  • Possess business acumen with the ability to discuss financial solutions to clients
  • Ability to work in a fast paced environment
  • Experience selling Merchant, Bankcard or Financial Services preferred
  • Established sales, business development and negotiation skills
  • Demonstrated successful portfolio management which encompasses programs, products, corporate and/or regulatory compliance and client services
  • Strong closer in client -centered sales with a desire to exceed expectations and meet sales goals
  • Proven cross-selling aptitude
  • Ability to develop new business through prospecting over the telephone and email.
  • Capability to adapt to an ever changing payment processing environment
  • Solid communications, including oral and presentation skills
  • Effective planning, time management and organizational skills
  • Highly motivated to succeed in a performance driven environment
  • Ability to quickly learn sales applications such as Salesforce.com and 1Star. Proficient in Microsoft Excel and Outlook. Good working knowledge of Word and PowerPoint.
    Physical Requirements
  • Works in an office environment involving sitting most of the time at a desk in front of a computer. The worker is subject to close visual acuity to perform activities such as preparing and analyzing data and viewing a computer screen to read and enter data.
  • Infrequent travel may be occasionally required for training or meetings
    Regulatory Requirements
  • Responsible for supporting regulatory requirements under the Bank Secrecy Act, USA Patriot Act, OFAC and other Anti-Money Laundering laws, rules, and regulations.
    This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.


Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information.

Nearest Major Market: Richmond

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